December 28, 2009

Jake Walter

123 Arizona Street

Dear Mr. Walter,

On December 26, 2009 I purchased a humidifier model R16 from your ABC Company, in the amount of $70 to be charge to my Visa card.

Together with this letter are the copies of my receipt and my credit statements.

Upon checking the credit statement I see that your company has entered it into my account twice. You can see the both charges highlighted on the statement copy.

I would like you to take a further action with this duplicate charge in my account immediately.

If you need any additional information please don’t hesitate to call me at (123) 123-4567.

Thank you fro your prompt assistance with this matter.

Respectfully yours,

(Signed)

Dennis Hall

December 28, 2009

Janice Miller

123 Arizona Street

Dear Mrs. Miller,

My order for the three sets of cosmetic products arrived today with the order no. of 12345. The purchased product was badly damaged that the product are not good to use.

I am shipping the products back to you, and I am expecting that you will send the shipment at once.

I am requesting your company to have an investigation about this thing. I will need the said product before January 1 since I will give the said merchandise to my friends as a gift. I appreciate if you will let me know whether or not I can expect for the products not later than January 1.

Sincerely,

(Signed)

James Henderson